Exchange Request Form

Use this form to request a ticket exchange.

Please note, submitting the form does not guarantee your exchange. The Box Office will receive your request within 24 hours and respond.

IMPORTANT: In order to complete this form you will need to have possession of the tickets you want to exchange. At the bottom of this form we will ask you to upload a picture of your tickets torn in half, and you will not be able to submit the form until this is done. Check you have your tickets now to avoid wasting your time!

Your contact details

Name

Contact Number

Current order details

Order Number
This can be found in your order confirmation or on your ticket, e.g. "Order #123456"

Production

Current performance date (dd/mm/yyyy)

Current performance time
MorningMatineeEvening

Ticket holder details (optional)

If you are requesting a ticket exchange on someone else’s behalf (e.g. a member of your subscriber group), please add their details below and we will assign the new tickets to them.

Ticket Holder Name

Ticket Holder Email

Ticket Holder Contact Number

Preferred performance details

Tickets can only be exchanged into a different performance of the same production. Make sure the production you hold tickets for has a performance on the date you request below.

Preferred performance date (dd/mm/yyyy)

Preferred performance time
MorningMatineeEvening

Please let us know if you have any seating requirements, we will do our best to accomodate you.

Please upload an image of your existing ticket/s torn in half (small or medium images only).
You can add up to 4 images.

What happens next?

If there is no availability on your preferred date or if there is an upgrade fee, the Box Office will contact you using the details provided above. If your exchange request is processed you will be notified. You will be able to collect your new tickets from the theatre on the date of your new performance.

If you would like more information regarding the terms and conditions, please refer to our exchange policy below.

Exchange Policy
Tickets may be exchanged, subject to availability, up to 48 hours prior to the performance stated on the ticket. Ticket exchanges are only possible for a different performance date of the same production, subject to availability and some conditions.

Exchange Fees

Subscribers are entitled to one free exchange per ticket. Subsequent exchanges incur a fee of $3 per ticket.
Treasured subscribers are exempt from exchange fees.

Single tickets

Single ticket purchases incur an exchange fee of $6 per ticket.
Tickets exchanged 24hrs prior to the performance stated on the ticket are subject to a late exchange fee of $6 per ticket.

Conditions

Tickets can be exchanged up to 48 hours before your performance date.
Tickets can be exchanged for a different performance date of the same production. We are unable to offer exchanges into a different production.
If you select new tickets that are more expensive than your original ones, you will be charged the difference in the ticket prices.
All exchanges are subject to ticket availability. Tickets cannot be exchanged for sold out productions.
Refunds are only offered for specific and unusual circumstances, such as an event cancellation. All tickets sold by Belvoir St Theatre are issued subject to the Live Performance Australia.

Ticketing Code of Practice.

Refunds are not available where an exchange is made to a cheaper ticket type.
Late exchange fee of $6 per ticket apply for all tickets exchanged up to 24 hours before your performance date.
No exchanges are made on the day of the performance, and no refunds are available.